Live-in Building Management Team required for medium (less than 200 units) residential building. We are looking for a two person team that has residential building management experience with good references. Will include: Salary, plus a 2-bedroom apartment.
Duties & Responsibilities:
Respond to all tenant questions, concerns and complaints in a timely manner
Keep detailed records of situations and solutions
Refer to Property Manager if unable to solve problems and relay all office communications and updates to tenants
Collect and record all incoming rent payments
Serve all legal documentation pertaining to non-payment of rent and/or further Landlord-Tenant litigation as directed by Property Manager.
Rent all upcoming suites utilizing and adhering to all company leasing policies.
Perform administrative duties as required
Maintain accurate records with respect to work orders
Provide on-call support for after-hours emergencies; building walk-throughs and assurance of building cleanliness
Focus on customer service and tenant retention
The building has a cleaner five days per week, however the Building Management Team is responsible for the following:
Clean entrance and exit of building, laundry room (including wipe down washer/dryer) daily
Vacuum/wash floors, elevators, hallways, stairs, windows, and common rooms
Monitor and clean garbage chutes/compactor
Ensure general up keep of the building at all times
Perform seasonal duties as required (gardening, snow removal of walkways, salting, etc.)
Assist with the move in/out of tenants (cleaning of vacant units, etc.)
Minor maintenance as needed
Additional duties depending on building needs and as required by the Property Manager
Minimum of 2 years prior experience working as a superintendent team
Excellent organizational and time management skills
Providing Customer Service in a professional manner to the tenants is critically important.
Superior communication skills, assertive, able to initiate new methods
Strong follow up skills with the ability to deal with confidentiality and sensitive issues
Intermediate computer skills
Reliable, dependable and respectful
Excellent housekeeping skills
Ability to work long hours and under pressure