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Property Manager – North York

RESPONSIBILITIES:
Customer Service:

Professionally and courteously handle all inquiries, feedback, complaints or concerns.
Maintain an overall focus on enhancing the customer experience.

Management and Administration:
  • Review and evaluate repairs and maintenance requests to ensure they meet budgetary and operational expectations.
  • Monitor building service contract performance to ensure prudent, cost-effective practices are constantly observed.
  • Maintain occupancy and rental income levels which comply with budgeted expectations.
  • Be responsible and accountable for the supervision and activities of all site staff.
  • Complete rent collection, striving for zero arrears each month.
  • Complete incoming and outgoing suite inspections and document as required.
Marketing and Leasing:
  • Encourage appointments or viewings with all prospective resident callers or walk-ins.
  • Conduct viewings of the property and suites with prospective residents.
  • Complete background checks, order credit checks, complete and execute the signing of all leases, schedules, assignments, and addendum forms.
Maintenance:
  • Ensure maintenance repairs are completed on a timely basis to ensure resident satisfaction and safety (within 24 – 48 hours).
  • Coordinate month-end duties and responsibilities, including suite pre-inspection, and scheduling of contractors and staff for turnover of suites.
  • Supervise staff, service providers and contractors.
  • Ensure effective communication with resident, consistent with expectations of the RTA, when any capital projects are undertaken.
Administration and Reporting:
  • Perform and document monthly site and vacant suite inspections.
  • Complete any reporting consistent with requirements of the property management contract.
  • Other duties as assigned.
REQUIREMENTS:
  • Experience at a managerial level with a minimum of 3 or more direct reports.
  • Completion of (or working towards) Property Management Designation.
  • Resident Property Management experience.
  • Yardi experience and asset.
  • A passion for excellence in customer service delivery.
  • Ability to resolve resident issues in a timely and professional manner.
  • Strong interpersonal skills.
  • Excellent customer service, organization and communication skills.